Shipping policy
Shipping Policy
Processing & Production Time We currently ship within the United States only.
Products in our print-on-demand collection (apparel and stationery) are made to order through our fulfillment partner. Please allow 2–7 business days for production before your order ships.
Handcrafted bundles and scoop orders are carefully assembled in-house and typically require 1–3 business days to prepare before shipping.
Orders are not shipped or delivered on weekends or holidays.
Shipping Times Once your order has been produced and handed off to the carrier, estimated delivery times are:
- United States: 3–7 business days
These are estimates and are not guaranteed. Delays may occur due to carrier issues or high-demand periods.
Mixed Orders If your order contains both print-on-demand items and bundle/scoop items, they may ship separately and arrive at different times. You may also see separate shipping charges at checkout for each fulfillment type.
Shipping Rates
- Standard Shipping: $9.99
- Free Shipping on orders of $50.00 or more
Shipping Carriers We ship via USPS, UPS, FedEx, and DHL, depending on your location and the size of your order.
Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
International Orders & Customs International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in your order total and are collected by your local customs authority.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us within 30 days of the estimated delivery date. We'll work with our fulfillment partner to reship or refund your order. Please note that because items are made to order, we do not accept returns for buyer's remorse or sizing issues — only for defects or damage.
Contact Us If you have any questions about your order, please reach out to us at gretchendistefano@thekozyquill.store